Just wanted to let you know that the Grout Restoration Works Team did an excellent job yesterday. They took their time and were thorough. Gus answered any questions I had. They were patient and courteous.
I will recommend your company to family and friends.
AMAZING is the word I would best describe my experience with the gentlemen with Grout Restoration Works. Roberto came to my house, took measurements and gave me the quote. He was confident that his team could do the work and make my ceramic look like new again and boy did they deliver. Gus and Gabriel were the two gentlemen that did the actual work. They took their time cleaning and sealing the tiles and grout. They did under the appliances and also under the moveable island in my kitchen. I was not sure at first which colour sealant I should pick for the grout so Gus was able to apply the different colours that I chose from on the grout so I can actually see what it looks like. Gus made the perfect suggestion in colour and I absolutely love it. I take pride in my home and am very particular when it comes to the upkeep. I was a little leery at first with this process but I assure you it is worth every penny. There is no smell, no mess and the results are fantastic. All my friends and family that come to visit say it looks like I have brand new tile. It will be my pleasure to refer Grout Restoration Works to all my family and friends. JOB WELL DONE!!! THANK YOU!!!- Lynda N.
Robert, you did the estimate and Gus, your team did the work, and the result is very satisfying indeed. I am very pleased with it, and more importantly, my wife Lynn is very, very pleased. The floors look as good as they did 25 years ago, and the new sealant around the bathroom fixtures makes the place look clean and well maintained. Thank you very much for all of your efforts on this project.- David R.
After spending a number of years unhappy with the condition of our hall and kitchen tile grouting we decided to have it replaced or repaired.
Nicolas Vivanco arrived for an evaluation and estimate of costs to restore our grouting. He was very courteous, knowledgeable and patient describing the process in detail of the work he would perform. In addition, he was very honest and forthright on potential risks that may incur due to the condition of the present grouting.
We obtained a second estimate for exactly the same work from a competitor that was less expensive. We chose Grout Restoration mainly because of Nicholas and the belief he would be true to his word that we would be happy with the results.
Nicholas arrived at the arranged time worked extremely hard over the next two days completing the work on time and to his satisfaction. He is very proud of his work and gets a great deal of satisfaction from the results of the job.
We are very pleased with the appearance of the floors with my wife wondering why we did not do it sooner. My reply was had we done it sooner we would not have had Nicholas.
We would not hesitate to recommend Grout Restoration Works and Nicholas Vivanco.- Bill from Ottawa
My wife and I want to commend Nicolas for his work in restoring the grout on the tile floors in our kitchen, laundry room, foyer and two bathrooms, as well as the tiled walls in one shower. He explained everything about the work very clearly and in detail when preparing the estimate, and he followed up with work exactly as estimated. The result is excellent. He was prompt and courteous throughout the work, and he left everything in a clean condition. I would not hesitate to recommend him to anyone considering grout restoration.- Bernie S.
"Wow this Company is really amazing!
After living six months in our newly renovated kitchen the contractor had really butchered the grout. We had uneven colour of grout through the floor. I contacted Robert Malagon from Grout Restoration Works. He was prompt for the appointment and very knowledgeable in how to correct the problem. He visited on a Thursday and had his employee out on the Friday. Nicolas Vivanco was wonderful and very patient. He explained the process on how he was going to fix the problem. He provided four different colours of grout stain to choose from. Given I had a terrible experience with the contractor this fellow was a saint. Very patient and helped me along in deciding what colour was the best match for the floor. After he was done he cleaned up the so little mess that was left over (very minimal). Very pleasant to have in our home.
If anyone has any grout issues this is the company to call!
Thanks again fellows for a wonder job!"- Carol from Mississauga
"I have been remiss in reporting on work done at St-Jean in Orleans ON.
We had considered replacing the ceramic tiling in our kitchen as it had become quite dark and less than aesthetic around a shower as the previous owners had used silicone to seal the grout around the tiling. Based on estimates, this would have proved to be quite expensive.
I can't but let you know how much we appreciated the professionalism and quality of the work done by Nicolas Vivanco and his wife. The work was done promptly, with much care, and the results were better than we could have ever expected.
I have already recommended your company to my friends and will shortly be posting a recommendation on Facebook.
Welcome to the Ottawa area. I am certain that the services you offer will provide a cost effective solution to replacing tiling in our area."---
"We are VERY pleased with the outcome of the work you and Camilla did at the house. I spoke about your company to some of my close friends --even had one over to see it, but I wished she could have seen the areas before you did the work, even though I had a very small before picture that does not do justice to the excellent and professional work done -- and I think you should expect a call from three of them. I can give you their names and contact info if that would help. I have just sent them the link to your company's website.
I noticed two very small areas in the kitchen along the baseboards that were missed and you can do these when we are ready to get the foyer/hallway/powder room done.
Again, thank you so very much for the excellent and professional work! Can you give me the email address of your manager. I would like to let him/her know who happy we are!"- Diane and Louise G.
"Hello Nicholas, My Wife and I are very pleased with your regrouting of the main bath and main level hall way at our address[...] in Ottawa, Grout Works updated those surfaces in effect making a new floor at a fraction of the cost. My Wife and I are pleased with your work, Nicholas and we are glad we discovered your company.
I just wanted to pass along a big thank you for a job well done as my wife and I very pleased with the outcome of the tile replacements along with the grout restoration!
Your team arrived right on time @ 8:30 AM sharp on October 22/2013. Gus explained exactly how they are going to proceed with the grout restoration of our Shower Stall. Gus and the two workers worked really hard and completed the job to our satisfaction.
Robert, I want to thank you and your team for a job well done. I would not hesitate to recommend anyone who needs grout restoration done to contact you for a professional job."- Syed A.
"Hi Robert -
We had some work done by your company yesterday. Just wanted to say that Nick did a fantastic job. I cannot believe that it is the same bathroom; it looks brand new!
The job that Nick worked on before ours ran late and I was concerned that the person who came to do our work would try & get out as quickly as possible because it was getting late. But Nick took the utmost care and did an incredible job.
I have already passed your company name onto 2 colleagues & will continue to recommend your company."- Stephanie
My sincere apologies as I have been meaning to send this note of thanks to you much earlier than now.
I am absolutely pleased with the makeover results on the two showers and bathtub in my home. I appreciate the work ethic and courteous service received from all of your technicians. I especially want to thank you for your effort and time in arriving on the last day of the project to assess the completed work and arranging for your partner, Gus to handle the large basement shower requiring a little extra skill.
I was absolutely impressed by your professionalism and excellent customer service from the start in providing me with efficient and accurate service quotes on the spot, through to the completion of the project.
I will highly recommend your company to anyone in need of your trustworthy services. I look forward to your assistance with future service quotes as the need arises for my home.
Please add this note of thanks to your growing list of website testimonials!
Thank you again."- Alma C.
"I would like to thank Robert and Gus from Grout Restoration Works for the professional work performed in my home! The entire process went smooth – from scheduling the free evaluation, the evaluation itself, and the work in my home. Robert and Gus arrived on time and the project was completed in one day to my complete satisfaction. I feel the outcome is better than I expected and well worth the investment! I do not hesitate to recommend Grout Restoration Works to anybody with grout and tile cleaning and repair needs."- Ashmeed K. from Ajax, Ontario
I just wanted to let you know how very, very pleased I am with the job in my bathroom. I'm so impressed! Nick did a terrific job. I'm considering having you back to do the bathroom floor now, but I just have to decide first if I can get a couple of the broken tiles replaced.
"Thank you for restoring our bath floors and shower yesterday. We were both very pleased with Nick. He did a great job."- Frank and Nina S. from Mississauga
"Rob and team,
I wish to extend my gratitude to you and your team for an excellent job on my customer's floor, they are very pleased and keep thanking me for the idea of opting to restore vs. replace. Their visitors are quite amazed as well... Kuddo's! Will definitely keep on bringing more business."
"Afternoon, just wanted to say that Gus and Hector were at my place today working on my shower and wow, what an amazing job. I am very impressed with their work. I would definitley recommend your company to others. I was really impressed with how unintrusive it was. It is such a relief to have someone come in and do such a great job and it not cost an arm and leg, it is actually quite affordable. Well done.
Please feel free to pass my thanks onto Gus and Hector, great job guys."
"The floors look brand new! Your work men were fantastic, polite, and the end result is just gorgeous!! Thanks again."- Lottie S. from Milton, Ontario
"Robert & Gus were excellent workers. Great customer service. Excellent work. Feel free to use us for reference. Keep up the good work."- Urban & Vera M.
"Each time I pass the kitchen this evening I can't believe it's the same floor as we had this morning. Gus and Robert were very professional and friendly in handling our first meeting when they gave us a quote and again today while doing the work. We feel we got an excellent result for the money we spent. We will recommend your company to any of our friends or family who may require this service. My husband and I would like to reiterate that we are very pleased and impressed with the work Gus and Robert did for us today."- Emy M. from Oshawa, Ontario
“My comment overall is that your company provided consistently professional and courteous service. You delivered what the before/after pictures promised on your website. I am very happy with the results of your work at our condo and have already recommended your company to my family.”- Best regards, Doug
"Recently got our 2 showers done by Grout Restoration Works and we were very happy with the results.The before and afters were dramatic and we felt it was well worth the cost. Roberto's professionalism was outstanding - from showing up on time to leaving the bathrooms in perfect condition upon leaving. We'd happily recommend Grout Restoration Works to anyone especially those with high standards for service."- Bridgette F. from Aurora
"I want to express my gratitude and pleasure at the fabulous job Caesar and you did on my bathrooms. You recommended improvements beyond the scope of the original quote and carried out those improvements at no extra cost. The workmanship was impeccable and my husband was delighted with the result.
I was also exceedingly impressed with the professional, polite and frankly charming manner displayed by all of you. Should I have any work which would require such services again, I would not contemplate going elsewhere. Moreover, I would happily recommend your services to anyone, confident that you would deliver the same high quality."- Barbara W. from Toronto